Refund Policy

Summary

You can get a full refund of a payment only when both of these are true:

1. You ask within 7 days (168 hours) of the payment time shown on your order, and
2. No credit from that payment has been used, not even one.

If any credit from a payment has been used, that payment cannot be refunded, in full or in part.

1. What this covers

Every payment is assessed on its own:

• Song packs: One Song, Three Songs and Family Pack
• Each membership payment: the first payment and each renewal, monthly or yearly

2. When a credit counts as used

A credit counts as used the moment you start creating a song with it. It stays used even if you later delete the song or do not like the result.

A credit counts as not used if:

• it has never been spent, or
• it was spent on a song that failed and was returned to your account automatically.

Our credit records show which payment each spent credit came from, so we can check exactly whether any credit from a given payment has been used. Credits are spent in order of expiry: the credit that expires first is used first.

3. Not refundable

• A payment where at least 1 of its credits has been used, including any remaining unused credits from that payment
• A request made more than 7 days after the payment
• The free credit given to new accounts, because nothing was paid
• Credits used on songs removed for breaking our Acceptable Use rules

4. Failed songs

If every version of a song fails to generate, the credit is returned to your account automatically. This is a credit return, not a money refund, and you do not need to contact us.

5. Memberships

You can cancel a membership at any time in your account settings. Cancelling stops future renewals; the current period stays active until it ends. Cancelling is not a refund. A membership payment is refunded only under the conditions in the Summary. If a membership payment is refunded, that membership period ends at once.

6. How to ask, and how refunds are paid

Contact us through the support button on the site, from the account that made the payment, and include the order number.

Approved refunds go back to the original payment method through Stripe. All credits from the refunded payment are removed from your account at the same time. Banks usually show the refund within 5-10 business days.

7. Your statutory rights

Nothing in this policy limits any rights you have under the consumer laws that apply where you live.